Shipping policy
Last updated: October 2026
1. Processing Time
Every Pea Kingdom doll is made-to-order. Please allow up to 3 business days for your order to be handcrafted and carefully packaged before it is shipped. You will receive a shipping confirmation email with a tracking number once your order is on its way.
2. Shipping Destinations & Time
We currently ship to the following high-consumption regions and countries:
- North America: United States, Canada
- Oceania: Australia, New Zealand
- Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands, Switzerland, Sweden, Ireland, Belgium, Austria, Denmark, Norway, Finland, Portugal, Poland
- Asia & Middle East: Mainland China, Hong Kong SAR (China), Macau SAR (China), Singapore, Japan, South Korea, United Arab Emirates
Once dispatched, international delivery to these destinations typically takes 8-12 business days.
Therefore, please allow around 2 weeks in total for your order to arrive (occasionally, customs clearance may cause slight delays).
If your country is not listed above, please contact us directly at peakingdom.studio@gmail.com, and we will gladly check if we can ship to your location!
3. Shipping Costs
Shipping costs are calculated at checkout based on your destination. We may offer free shipping promotions from time to time, which will be clearly displayed on the website.
4. Tracking
All orders include tracking. You will receive a tracking number via email. Please note that tracking information may take 2-3 business days to update after shipment.
5. Duties & Taxes (No Hidden Fees)
Good news! All applicable customs duties and taxes for your order are already covered by us. You will NOT be required to pay any additional customs fees or taxes upon delivery. The price you see at checkout is the final price.
6. Customs Delivery Protection
While we handle the customs clearance, if an order is unable to clear customs and becomes undeliverable specifically due to a customs restriction, once this outcome is confirmed, we will provide a full refund for the order.
If you have any questions, please contact us at peakingdom.studio@gmail.com.