Refund policy

Thank you for shopping at Pea Kingdom! Every piece is uniquely handcrafted from rescued natural materials.

1. Made-to-Order & Change of Mind

Because every doll is made-to-order and starts production only after you place your order, we generally DO NOT accept returns or exchanges for a "change of mind". Due to the high cost of international shipping and the customized nature of our products, please review the product photos and descriptions carefully before purchasing.

2. Natural & Handmade Variations

Please note that every single piece is a unique, one-of-a-kind creation. Therefore, slight variations in shape, color, texture, and handmade details compared to the photos are completely normal. These are the unique characteristics of natural art and are NOT considered defects.

3. Damaged, Defective, or Incorrect Items

If your item arrives with a genuine quality issue, damage, or you receive the wrong item, please contact us at peakingdom.studio@gmail.com, or send us a DM on Instagram (@peakingdom.studio), within 7 days of delivery.

To process a resolution, you must include:

  • Your order number
  • Clear photos or a short video of the item
  • Photos of the external and internal packaging
  • A brief description of the problem

Once the quality issue is confirmed, we will offer the best solution based on the situation. The available options include:

  • Replacement parts (if the main piece is fine but a small part is broken)
  • A replacement item
  • A partial or full refund (depending on the severity of the issue)

4. Cancellations

If you need to cancel or change an order, please contact us immediately. We cannot guarantee changes or cancellations once production or packaging has begun.

5. Customs Delivery Protection

If an order cannot clear customs and cannot be delivered specifically due to a customs restriction, once confirmed, we will provide a full refund.

6. Refund Processing

Approved refunds will be issued to your original payment method. Please allow 5-7 business days for processing. Original shipping costs are non-refundable.

Contact: If you have any questions, feel free to contact us at peakingdom.studio@gmail.com or DM us on Instagram. We aim to respond within 24 hours.