Frequently Asked Questions
1. What exactly is a Pea Kingdom doll?
A Pea Kingdom doll is a one-of-a-kind handcrafted art piece made from rescued natural seed pods (Entada gigas, also known as Sea Hearts). We carefully clean, shape, and decorate each pod to create a tiny, unique character. It is a decorative collectible, not a mass-produced toy.
2. Why does my doll look slightly different from the photos?
Because every doll is made from natural materials, variations in shape, color, texture, and handmade details are completely normal. These are the unique characteristics of natural art, not defects. No two pieces are exactly the same—your doll is truly one of a kind.
3. How long will it take to receive my order?
Every doll is made-to-order. Please allow up to 3 business days for handcrafting and careful packaging before shipping. International delivery typically takes 8-12 business days, so the total estimated delivery time is around 2 weeks. Occasionally, customs clearance may cause slight delays.
4. Do I need to pay customs duties or taxes?
No hidden fees! All applicable customs duties and taxes are fully covered by us. You will not need to pay anything extra when your package arrives.
5. Is my doll a toy? Can my child play with it?
No. Our products are handcrafted decorative items intended for adult use and display only. They contain natural plant materials and small components. None of the materials are edible. Please keep them out of reach of children and pets to prevent accidental ingestion or choking hazards.
6. How should I care for my Pea Kingdom doll?
Keep it dry and display it indoors. Avoid direct sunlight, high heat, and moisture, as these can damage the natural materials. You can also apply a thin layer of natural wood wax oil occasionally to keep the natural materials looking fresh and shiny. Gently wipe with a soft dry cloth if needed.
7. Can I request a custom or personalized doll?
We absolutely love custom requests! If you have a specific idea, theme, or character in mind, please contact us directly at peakingdom.studio@gmail.com or send us a DM on Instagram @peakingdom.studio. We would love to bring your imagination to life!
8. Can I use my Pea Kingdom doll as a bag charm?
Yes, absolutely! Every doll comes with a sturdy hanging cord, making it perfect to attach to your bag, backpack, or keys.
However, please keep in mind that our dolls are made from natural, delicate materials. To keep your little friend looking its best, we recommend avoiding prolonged exposure to rain, moisture, and harsh direct sunlight. If you take it outside on your bag, please bring it indoors during rainy days and handle it with care!
9. What if my order arrives damaged or a small part falls off?
During the long international transit, there is a possibility that a tiny decorative piece might come loose due to bumps. To make it easy for you, we include a hot melt glue stick in every gift box! You can simply use a lighter to melt the glue and reattach the part in seconds. If the main item arrives severely damaged or defective, please contact us within 7 days of delivery with your order number and photos. Once confirmed, we will offer the best solution (replacement parts, a new item, or a partial/full refund).